Quality Management

Improvement Activities

In meeting the changing needs of our customers as well as maintaining our competitive edges, we are fully aware that sustaining and enhancing our quality services is the key to success. In addition to applying effective quality control systems, we encourage our staff to set up Quality Improvement Teams (QITs) to put forward suggestions for improving daily operations. As time goes by, tangible improvements are now made in line with the company's operation policy in enhancing both the productivity and the staff competence in applying quality processes and tools. As a result, quality mindsets have been developed. In 2006, we recorded the highest participation rate of having 1/3 of our employees participating in at least one of the improvement projects. Eventually, millions of tangible benefits have been achieved.

Since 2001, the company has been introducing several cross-functional projects by applying the Six Sigma concepts (Define, Measure, Analyse, Improve, and Control). More efficient and effective processes have been designed to support the delivery of value-adding services to our customers.

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